At Mitimary, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, our Returns & Refunds Policy is designed to provide a hassle-free experience. Please read below for details on how to initiate a return or request a refund:

Initiating a Return: To initiate a return, the item must be unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of the purchase date.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Steps to Initiate a Return:

• Contact our customer service team at support@mitimary.shop to initiate the return process. Please provide your order number and reason for return.
• Await instructions on the return shipping address.
• Ship the item back to us following the provided instructions.

Scenarios and Coverage:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.

• Defective Product: In the event of a defective product, please provide clear pictures of the defect to support@mitimary.shop. We will arrange a return label, and upon inspection, issue a full refund.

• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund accordingly.

• Incorrect Product or Size: If you receive an incorrect product or size, contact us at support@mitimary.shop for further instructions. We will provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.

• Non Arrival of Product: If your product is past the expected delivery date and you haven't received any notification from us, contact us immediately. We will investigate and refund your entire amount if necessary.

Cancellation Policy: If you wish to cancel your order after confirmation, contact support@mitimary.shop immediately. As long as the order has not been shipped, you can cancel it without any costs incurred.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@mitimary.shop.

Thank you for choosing Mitimary for your house dress needs. We value your trust and strive to provide exceptional service!